EXPLORING THE BANKING SUPPORT SYSTEM AVAILABLE FOR VISUALLY IMPAIRED INDIVIDUALS IN THE LOCAL BANKS A QUALITATIVE STUDY

http://dx.doi.org/10.31703/ger.2023(VIII-II).18      10.31703/ger.2023(VIII-II).18      Published : Jun 2
Authored by : Rabisha LaraibKhan , SaminaAshraf , KashifIqbal

18 Pages : 239-252

References

  • Abhilasha S. Bhavya V. Geethanjali B. M. Sandhya M. R. Saravana M. K. (2019). ATM Accessing System for the Visually Impaired using Image Processing: A survey. International Research Journal of Engineering and Technology, 6(2), 1087- 1089 https://www.irjet.net/archives/V6/i2/IRJET-V6I2212.pdf
  • Aguboshim, F. C. (2018). User-Centered Design: A Strategy to Creast Easy-to-use Banking ATM System Interfaces in Nigeria. International Journal of Innovative Research in Science Engineering and Technology, 3(9): 476- 486
  • Al-Swailmi, F. K. (2018). Global prevalence and causes of visual impairment with special reference to the general population of Saudi Arabia. Pakistan Journal of Medical Sciences, 34(3). https://doi.org/10.12669/pjms.343.14510
  • Ayinaddis, S. G., Taye, B. A., & Yirsaw, B. G. (2023). Examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation. Journal of Innovation and Entrepreneurship, 12(1). https://doi.org/10.1186/s13731-023-00287-y
  • Barykin, S. E., Kapustina, I. V., Sergeev, S. M., Daniali, S. M., Kopteva, L. A., Semenova, G. N., Pryadko, I. P., Mikhaylov, A., Baboshkin, P., Datsyuk, P., & Senjyu, T. (2022). Financial logistics models based on systematic approach improving management solutions. F1000Research, 11, 570. https://doi.org/10.12688/f1000research.111252.1
  • Barykin, S., Mikheev, A., Kiseleva, E., Putikhin, Y. E., Alekseeva, N., & Mikhaylov, A. (2022). An Empirical Analysis of Russian Regions’ Debt Sustainability. Economies, 10(5), 106– 106. https://doi.org/10.3390/economies10050106
  • Baza, A. U., & Rao, K. S. (2017). Financial Inclusion in Ethiopia. International Journal of Economics and Finance, 9(4), 191. https://doi.org/10.5539/ijef.v9n4p191
  • Briggs, B. S., & Saas, C. (2016). Websites and mobile applications: Do they comply with Title III of the Americans with Disabilities Act? Florida bar Journal, 90(8).
  • Cassidy, B., Cockton, G., & Coventry, L. (2013). A haptic ATM interface to assist visually impaired users. ASSETS '13: Proceedings of the 15th International ACM SIGACCESS Conference on Computers and Accessibility 32(1), 1-8. https://doi.org/10.1145/2513383.2513433
  • Crowe, M., Inder, M., & Porter, R. (2015). Conducting qualitative research in mental health: Thematic and content analyses. Australian & New Zealand Journal of Psychiatry, 49(7), 616–623. https://doi.org/10.1177/0004867415582053
  • Gallagher, B. A. M., Murphy, E., & Fennell, A. (2012). Ageing, Vision Impairment and Digital Inclusion in Ireland. The Journal of Community Informatics, 8(1). https://doi.org/10.15353/joci.v8i1.3069
  • Goundar, S., & Sathye, M. (2023). Exploring Access to Financial Services by Visually Impaired People. Journal of Risk and Financial Management, 16(2), 96. https://doi.org/10.3390/jrfm16020096
  • Guideline for banking service to visually impaired person (2014). https://www.sbp.org.pk/cpd/2014/C6-Annex.pdf
  • Hafiar, H., Setianti, Y., & Subekti, P. (2019). DISSEMINATION OF BANKING SERVICES INFORMATION AND PEOPLE WITH VISUAL IMPAIRMENT. Library Philosophy and Practice (E-Journal) . https://digitalcommons.unl.edu/libphilprac/3568
  • Hafiar, H., Subekti, P., Setianti, Y., & Komariah, K. (2019). The First Step towards the Independence of the Visually Impaired in Entrepreneurship. International Journal of Entrepreneurship, 23(1S), 1–334. https://www.abacademies.org/articles/the-first-step-towards-the-independence-of-the-visually-impaired-in-entrepreneurship-8843.html
  • Hamzah, N., Ishak, N. M., & Nor, N. I. M. (2015). Customer Satisfactions on Islamic Banking System. Journal of Economics, Business and Management, 3(1), 140– 144. https://doi.org/10.7763/joebm.2015.v3.170
  • Hansche, H. L., & Chen, J. T. (2014). Making a virtual bank ADA compliant. Banking Law Journal, 131(1),185–189. https://heinonline.org/HOL/LandingPage?handle=hein.journals/blj131&div=20&id=&page=
  • Hassan, A., Abd El-Aziz, R., & Hamza, M. (2020). The Exclusion of People with Visual Disabilities from Digital Banking Services in the Digitalization Era. Journal of Electronic Banking Systems, 2020(2020), Article ID 519078, https://doi.10.5171/2020.519078
  • Hayes, A. M., & Bulat, J. (2017). Disabilities inclusive education systems and policies guide for low- and middle-income countries. RTI Press. https://doi.org/10.3768/rtipress.2017.op.0043.1707
  • Kameswaran, V. (2023). Advocacy as Access Work: How People with Visual Impairments Gain Access to Digital Banking in India. https://doi.org/10.1145/3579596
  • Kameswaran, V., & Pal, J. (2021). Ride-Hailing as Accessible Transit. Oxford University Press EBooks, 305–321. https://doi.org/10.1093/oso/9780198846413.003.0016
  • Lazar, J., Goldstein, D. F., & Taylor, A. (2015). Ensuring Digital Accessibility through Process and Policy (1st. ed.):p-246. Morgan Kaufmann Publishers. https://doi.org/10.1016/B978-0-12-800646-7.09988-3
  • Magdum, D., Patil, T., Maloji Suman, D., & T.B. Mohite Patil, D. (2018). Designing Talking ATM System for People with Visual Impairments. International Journal of Engineering & Technology, 7(2.7), 657. https://doi.org/10.14419/ijet.v7i2.7.10917
  • Manuwati, R. (2013). Pengaruh Rasio Camel Terhadap Kinerja Keuangan Perbankan Yang Terdaftar Di Bursa Efek Indonesia (BEI). Naskah Publikasi. Universitas Muhammadiyah Surakarta. http://eprints.ums.ac.id/id/eprint/23889
  • Mhizha, K. (2019). Exploring Mobile Banking in the Humanistic Financial Inclusion of Visually Impaired People in Zimbabwe. European Journal of Business and Management, 11(3). https://doi.org/10.7176/ejbm/11-3-10
  • Mustapha, S. (2018). E-Payment Technology Effect on Bank Performance in Emerging Economies–Evidence from Nigeria. Journal of Open Innovation: Technology, Market, and Complexity, 4(4), 43. https://doi.org/10.3390/joitmc4040043
  • Olga, R., Amosova Nataliya, & Sokolinskaya Nataliya. (2018). Accessibility of Financial Services for Customers with Disabilities in Russia: Challenges and Prospects. Proceedings of the 4th International Conference on Economics, Management, Law and Education (EMLE 2018), 71(1), 45–49. https://doi.org/10.2991/emle-18.2018.8
  • Omari, O. J. (2013). Investigating ATM System Accessibility for People with Visual Impairments. IOSR Journal of Computer Engineering, 15(5), 13–18. https://doi.org/10.9790/0661-1551318
  • Ozturk, I., & Ullah, S. (2022). Does digital financial inclusion matter for economic growth and environmental sustainability in OBRI economies? An empirical analysis. Resources, Conservation and Recycling, 185, 106489. https://doi.org/10.1016/j.resconrec.2022.106489
  • Parvathy, V., & Durairaj, D. (2021). A Study on Users Perception and Awareness towards Digital Payment Security Threats among Youngsters in Chennai, Tamil Nadu, India. Asian Review of Social Sciences, 10(2), 30–34. 8 https://doi.org/10.51983/arss-2021.10.2.298
  • RNIB (2012). Make money talk: why banks should provide accessible and talking ATMs to assist bling and partially sighted customers. Newcastle.
  • Sengo, D. B., Zubair, Ilorena, I., Mate, L. M., Chivinde, S. M., Moragues, R., Caballero, P., & López-Izquierdo, I. (2023). Assessment of the distribution of human and material resources for eye health in the public sector in Nampula, Mozambique. Human Resources for Health, 21(1). https://doi.org/10.1186/s12960-023-00812-w
  • Setianti, Y., Hafiar, H., Subekti, P., & Priyatna, C. C. (2020). Social Conditions and Expectations of Customers with Disabilities Regarding Policies and Provision of Accessible Banking Technology. Proceedings of the First International Conference on Christian and Inter Religious Studies. https://doi.org/10.4108/eai.11-12-2019.2302150
  • Shen, Y., Hu, W., & Hueng, C. J. (2021). Digital Financial Inclusion and Economic Growth: A Cross-country Study. Procedia Computer Science, 187, 218–223. https://doi.org/10.1016/j.procs.2021.04.054
  • Silveira, S., Gentle, F., & Gallimore, D. (Eds.). (2016). Vision impairment, educational principles and practice : some fundamentals. North Rocks, N.S.W: North Rocks Press.
  • Villers. V (2012). Banking will mean digital banking in 2015. http://www.pwc.lu/en/pressarticles/2012/banking-will-mean-digital-banking-in-2015.jhtml
  • Wentz, B., Pham, D. (June), & Tressler, K. (2017). Exploring the accessibility of banking and finance systems for blind users. First Monday, 22(3). https://doi.org/10.5210/fm.v22i3.7036
  • Wickramaarachchi, C., Jayathilaka, R., Suraweera, T., Thelijjagoda, S., Kollure, L., Liyanage, T., Serasinghe, W., & Bandara, S. (2023). Can visual impairment impact your income potential? PLOS ONE, 18(4), e0284553. https://doi.org/10.1371/journal.pone.0284553
  • Yadav, P. (2016). ACTIVE DRIVERS OF ADOPTION OF INTERNET BANKING. Independent Journal of Management & Production, 7(2), 445– 464. https://doi.org/10.14807/ijmp.v7i2.403
  • Zeqiraj, V., Sohag, K., & Hammoudeh, S. (2022). Financial inclusion in developing countries: Do quality institutions matter? Journal of International Financial Markets, Institutions and Money, 81, 101677. https://doi.org/10.1016/j.intfin.2022.101677

References

  • Abhilasha S. Bhavya V. Geethanjali B. M. Sandhya M. R. Saravana M. K. (2019). ATM Accessing System for the Visually Impaired using Image Processing: A survey. International Research Journal of Engineering and Technology, 6(2), 1087- 1089 https://www.irjet.net/archives/V6/i2/IRJET-V6I2212.pdf
  • Aguboshim, F. C. (2018). User-Centered Design: A Strategy to Creast Easy-to-use Banking ATM System Interfaces in Nigeria. International Journal of Innovative Research in Science Engineering and Technology, 3(9): 476- 486
  • Al-Swailmi, F. K. (2018). Global prevalence and causes of visual impairment with special reference to the general population of Saudi Arabia. Pakistan Journal of Medical Sciences, 34(3). https://doi.org/10.12669/pjms.343.14510
  • Ayinaddis, S. G., Taye, B. A., & Yirsaw, B. G. (2023). Examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation. Journal of Innovation and Entrepreneurship, 12(1). https://doi.org/10.1186/s13731-023-00287-y
  • Barykin, S. E., Kapustina, I. V., Sergeev, S. M., Daniali, S. M., Kopteva, L. A., Semenova, G. N., Pryadko, I. P., Mikhaylov, A., Baboshkin, P., Datsyuk, P., & Senjyu, T. (2022). Financial logistics models based on systematic approach improving management solutions. F1000Research, 11, 570. https://doi.org/10.12688/f1000research.111252.1
  • Barykin, S., Mikheev, A., Kiseleva, E., Putikhin, Y. E., Alekseeva, N., & Mikhaylov, A. (2022). An Empirical Analysis of Russian Regions’ Debt Sustainability. Economies, 10(5), 106– 106. https://doi.org/10.3390/economies10050106
  • Baza, A. U., & Rao, K. S. (2017). Financial Inclusion in Ethiopia. International Journal of Economics and Finance, 9(4), 191. https://doi.org/10.5539/ijef.v9n4p191
  • Briggs, B. S., & Saas, C. (2016). Websites and mobile applications: Do they comply with Title III of the Americans with Disabilities Act? Florida bar Journal, 90(8).
  • Cassidy, B., Cockton, G., & Coventry, L. (2013). A haptic ATM interface to assist visually impaired users. ASSETS '13: Proceedings of the 15th International ACM SIGACCESS Conference on Computers and Accessibility 32(1), 1-8. https://doi.org/10.1145/2513383.2513433
  • Crowe, M., Inder, M., & Porter, R. (2015). Conducting qualitative research in mental health: Thematic and content analyses. Australian & New Zealand Journal of Psychiatry, 49(7), 616–623. https://doi.org/10.1177/0004867415582053
  • Gallagher, B. A. M., Murphy, E., & Fennell, A. (2012). Ageing, Vision Impairment and Digital Inclusion in Ireland. The Journal of Community Informatics, 8(1). https://doi.org/10.15353/joci.v8i1.3069
  • Goundar, S., & Sathye, M. (2023). Exploring Access to Financial Services by Visually Impaired People. Journal of Risk and Financial Management, 16(2), 96. https://doi.org/10.3390/jrfm16020096
  • Guideline for banking service to visually impaired person (2014). https://www.sbp.org.pk/cpd/2014/C6-Annex.pdf
  • Hafiar, H., Setianti, Y., & Subekti, P. (2019). DISSEMINATION OF BANKING SERVICES INFORMATION AND PEOPLE WITH VISUAL IMPAIRMENT. Library Philosophy and Practice (E-Journal) . https://digitalcommons.unl.edu/libphilprac/3568
  • Hafiar, H., Subekti, P., Setianti, Y., & Komariah, K. (2019). The First Step towards the Independence of the Visually Impaired in Entrepreneurship. International Journal of Entrepreneurship, 23(1S), 1–334. https://www.abacademies.org/articles/the-first-step-towards-the-independence-of-the-visually-impaired-in-entrepreneurship-8843.html
  • Hamzah, N., Ishak, N. M., & Nor, N. I. M. (2015). Customer Satisfactions on Islamic Banking System. Journal of Economics, Business and Management, 3(1), 140– 144. https://doi.org/10.7763/joebm.2015.v3.170
  • Hansche, H. L., & Chen, J. T. (2014). Making a virtual bank ADA compliant. Banking Law Journal, 131(1),185–189. https://heinonline.org/HOL/LandingPage?handle=hein.journals/blj131&div=20&id=&page=
  • Hassan, A., Abd El-Aziz, R., & Hamza, M. (2020). The Exclusion of People with Visual Disabilities from Digital Banking Services in the Digitalization Era. Journal of Electronic Banking Systems, 2020(2020), Article ID 519078, https://doi.10.5171/2020.519078
  • Hayes, A. M., & Bulat, J. (2017). Disabilities inclusive education systems and policies guide for low- and middle-income countries. RTI Press. https://doi.org/10.3768/rtipress.2017.op.0043.1707
  • Kameswaran, V. (2023). Advocacy as Access Work: How People with Visual Impairments Gain Access to Digital Banking in India. https://doi.org/10.1145/3579596
  • Kameswaran, V., & Pal, J. (2021). Ride-Hailing as Accessible Transit. Oxford University Press EBooks, 305–321. https://doi.org/10.1093/oso/9780198846413.003.0016
  • Lazar, J., Goldstein, D. F., & Taylor, A. (2015). Ensuring Digital Accessibility through Process and Policy (1st. ed.):p-246. Morgan Kaufmann Publishers. https://doi.org/10.1016/B978-0-12-800646-7.09988-3
  • Magdum, D., Patil, T., Maloji Suman, D., & T.B. Mohite Patil, D. (2018). Designing Talking ATM System for People with Visual Impairments. International Journal of Engineering & Technology, 7(2.7), 657. https://doi.org/10.14419/ijet.v7i2.7.10917
  • Manuwati, R. (2013). Pengaruh Rasio Camel Terhadap Kinerja Keuangan Perbankan Yang Terdaftar Di Bursa Efek Indonesia (BEI). Naskah Publikasi. Universitas Muhammadiyah Surakarta. http://eprints.ums.ac.id/id/eprint/23889
  • Mhizha, K. (2019). Exploring Mobile Banking in the Humanistic Financial Inclusion of Visually Impaired People in Zimbabwe. European Journal of Business and Management, 11(3). https://doi.org/10.7176/ejbm/11-3-10
  • Mustapha, S. (2018). E-Payment Technology Effect on Bank Performance in Emerging Economies–Evidence from Nigeria. Journal of Open Innovation: Technology, Market, and Complexity, 4(4), 43. https://doi.org/10.3390/joitmc4040043
  • Olga, R., Amosova Nataliya, & Sokolinskaya Nataliya. (2018). Accessibility of Financial Services for Customers with Disabilities in Russia: Challenges and Prospects. Proceedings of the 4th International Conference on Economics, Management, Law and Education (EMLE 2018), 71(1), 45–49. https://doi.org/10.2991/emle-18.2018.8
  • Omari, O. J. (2013). Investigating ATM System Accessibility for People with Visual Impairments. IOSR Journal of Computer Engineering, 15(5), 13–18. https://doi.org/10.9790/0661-1551318
  • Ozturk, I., & Ullah, S. (2022). Does digital financial inclusion matter for economic growth and environmental sustainability in OBRI economies? An empirical analysis. Resources, Conservation and Recycling, 185, 106489. https://doi.org/10.1016/j.resconrec.2022.106489
  • Parvathy, V., & Durairaj, D. (2021). A Study on Users Perception and Awareness towards Digital Payment Security Threats among Youngsters in Chennai, Tamil Nadu, India. Asian Review of Social Sciences, 10(2), 30–34. 8 https://doi.org/10.51983/arss-2021.10.2.298
  • RNIB (2012). Make money talk: why banks should provide accessible and talking ATMs to assist bling and partially sighted customers. Newcastle.
  • Sengo, D. B., Zubair, Ilorena, I., Mate, L. M., Chivinde, S. M., Moragues, R., Caballero, P., & López-Izquierdo, I. (2023). Assessment of the distribution of human and material resources for eye health in the public sector in Nampula, Mozambique. Human Resources for Health, 21(1). https://doi.org/10.1186/s12960-023-00812-w
  • Setianti, Y., Hafiar, H., Subekti, P., & Priyatna, C. C. (2020). Social Conditions and Expectations of Customers with Disabilities Regarding Policies and Provision of Accessible Banking Technology. Proceedings of the First International Conference on Christian and Inter Religious Studies. https://doi.org/10.4108/eai.11-12-2019.2302150
  • Shen, Y., Hu, W., & Hueng, C. J. (2021). Digital Financial Inclusion and Economic Growth: A Cross-country Study. Procedia Computer Science, 187, 218–223. https://doi.org/10.1016/j.procs.2021.04.054
  • Silveira, S., Gentle, F., & Gallimore, D. (Eds.). (2016). Vision impairment, educational principles and practice : some fundamentals. North Rocks, N.S.W: North Rocks Press.
  • Villers. V (2012). Banking will mean digital banking in 2015. http://www.pwc.lu/en/pressarticles/2012/banking-will-mean-digital-banking-in-2015.jhtml
  • Wentz, B., Pham, D. (June), & Tressler, K. (2017). Exploring the accessibility of banking and finance systems for blind users. First Monday, 22(3). https://doi.org/10.5210/fm.v22i3.7036
  • Wickramaarachchi, C., Jayathilaka, R., Suraweera, T., Thelijjagoda, S., Kollure, L., Liyanage, T., Serasinghe, W., & Bandara, S. (2023). Can visual impairment impact your income potential? PLOS ONE, 18(4), e0284553. https://doi.org/10.1371/journal.pone.0284553
  • Yadav, P. (2016). ACTIVE DRIVERS OF ADOPTION OF INTERNET BANKING. Independent Journal of Management & Production, 7(2), 445– 464. https://doi.org/10.14807/ijmp.v7i2.403
  • Zeqiraj, V., Sohag, K., & Hammoudeh, S. (2022). Financial inclusion in developing countries: Do quality institutions matter? Journal of International Financial Markets, Institutions and Money, 81, 101677. https://doi.org/10.1016/j.intfin.2022.101677

Cite this article

APA

    APA : Khan, R. L., Ashraf, S., & Iqbal, K. (2023). Exploring the Banking Support System Available for Visually Impaired Individuals in the Local Banks: A Qualitative Study. Global Economics Review, VIII(II), 239-252. https://doi.org/10.31703/ger.2023(VIII-II).18

CHICAGO

    CHICAGO : Khan, Rabisha Laraib, Samina Ashraf, and Kashif Iqbal. 2023. "Exploring the Banking Support System Available for Visually Impaired Individuals in the Local Banks: A Qualitative Study." Global Economics Review, VIII (II): 239-252 doi: 10.31703/ger.2023(VIII-II).18

HARVARD

    HARVARD : KHAN, R. L., ASHRAF, S. & IQBAL, K. 2023. Exploring the Banking Support System Available for Visually Impaired Individuals in the Local Banks: A Qualitative Study. Global Economics Review, VIII, 239-252.

MHRA

    MHRA : Khan, Rabisha Laraib, Samina Ashraf, and Kashif Iqbal. 2023. "Exploring the Banking Support System Available for Visually Impaired Individuals in the Local Banks: A Qualitative Study." Global Economics Review, VIII: 239-252

MLA

    MLA : Khan, Rabisha Laraib, Samina Ashraf, and Kashif Iqbal. "Exploring the Banking Support System Available for Visually Impaired Individuals in the Local Banks: A Qualitative Study." Global Economics Review, VIII.II (2023): 239-252 Print.

OXFORD

    OXFORD : Khan, Rabisha Laraib, Ashraf, Samina, and Iqbal, Kashif (2023), "Exploring the Banking Support System Available for Visually Impaired Individuals in the Local Banks: A Qualitative Study", Global Economics Review, VIII (II), 239-252

TURABIAN

    TURABIAN : Khan, Rabisha Laraib, Samina Ashraf, and Kashif Iqbal. "Exploring the Banking Support System Available for Visually Impaired Individuals in the Local Banks: A Qualitative Study." Global Economics Review VIII, no. II (2023): 239-252. https://doi.org/10.31703/ger.2023(VIII-II).18